Reservations – We recommend you make reservations in advance to secure your preferred time and date. You will be asked for a credit card during the reservation scheduling this is required to hold your reservation(s). Nothing will be charged on this card unless you do not show or cancel outside of the cancellation policy. If you wish to pay with cash, gift certificate, or another credit card when you arrive, you have the choice to do so. A credit card is necessary to Guarantee a Reserved Appointment for you.
Confirmation Policy – A Massage Therapist will confirm with you the day before your scheduled appointment.
Arrivals - We recommend you arrive 10-15 minutes prior to any appointment time for checkin to ensure you will receive the full benefit of your massage. This allows you to fill out the appropriate client form, change, and prepare for the service.
Late Arrivals – Appointment times have been arranged specifically for you. If you arrive late your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “ FULL” session.
Cancellations – You have up until 24 hours prior to your appointment(s) to cancel without incurring any charges. We will conduct confirmation calls outside the 24 hour cancellation period time as a courtesy reminder. We kindly request that cancellations be made at least 24 hours in advance for single visits and 48 hours for multiple reservations (2+ or more clients) .
Late Cancellations - If less than 24 hours a 50% charge of scheduled services will be billed. This Applies to SAME DAY Late Cancellations as well. Recognizing that we do set Aside the scheduling time just for you, and have other clients to consider and have to maintain a smoothly running business, we do find it necessary to Charge for appointments that are repetitively changed on the day of the Guests who have cancelled on us at the last minute Or have failed to show up for a scheduled reservation will be asked to guarantee Future appointments with a credit card. Refusal to provide us with the Credit Card information will result in termination of our relationship.
No Shows - Failure to cancel, No Shows, and No calls, will result in a full service (100%) Fee charge. We do understand emergencies and illnesses do occur. if you have a fever, have been in the hospital, have been vomiting or diarrhea within 24 hours of your scheduled reservation, or it begins a couple hours prior to your scheduled session, or your children are ill and need you at home, please cancel. Feel free to call and reschedule your appointment. There will be no charge for these types of cancellations. In the event of reasonable unexpected life events, or illness, we waive this policy. This is at the discretion of the scheduled therapist. Please give us a call we want to work with you. This Policy is only put in place to encourage common courtesy.
Forms of Payment – We Accept Visa, Mastercard, American Express, Cash Discover, Gift Certificates. For payment of services. Any returned Checks (NSF) will be subject to a $35.00. Fee. (No out of State Checks Accepted). Prices may change without notice. Please inquire for current rates before scheduling a reservation.